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Policy of TRAILS

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Hey there! Thanks for checking out our massage therapy policy. We just wanted to provide some information about our guidelines and protocols to ensure everyone who comes in for a massage has a safe and enjoyable experience. Let us know if you have any questions; we’ll gladly clarify anything.

We are looking forward to seeing you soon!

Spa
Environment

During the spa Envioronment: For the considerations of you and other guests, we ask that you turn off your cellhones and speak softly whthin the spa.

Session
Times

Please remember that your session time includes undressing and redressing and professional consultation and recommendations from your therapist. Arriving 10-15 minutes early is a good idea. Can give you better service. I appreciate your support.

Cancelling an appointment

Please arrive 10-15 minutes before your appointment. If you can not make your appointment, please send a 24-hour cancellation notice. Please call 707-787-1971 to reschedule or cancel. Please leave your info on our voicemail if we still need to answer. Full payment will be for no-show appointments. We will charge 50% of the service booked if you miss work. Thank you for understanding. We look forward to meeting you. Thank you for choosing Trails Message Therapy.

During
the service

Please let us know about the room temperature, the music volume, the massage pressure, etc. We can adjust to ensure you have a most relaxing experience. I hope you have the best experience.

Lost
Valuables

Please remove your jewelry and leave your valuables at home, or always keep them with you. When you leave our center, Please ensure you have all your items. We are not responsible for lost or stolen items.

Late
Appointment

Suppose you arrive 10 minutes or more late for a scheduled appointment. In that case, the service provider has the right to refuse service or reduce the length of the service to ensure that their next scheduled appointment does not have to be; depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the therapy given, you will be responsible for the entire session. However, we will do our best to satisfy the scheduled time.

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